Please note: The policies below apply exclusively to purchases made online at Cupid’s Palace. For items purchased in physical retail locations, please contact the store directly for their specific return and exchange guidelines.
We highly encourage you to make your selections with confidence before placing your order. Our team is here to help—if you have any questions, don’t hesitate to reach out via our live chat or by email at questions@cupidpalace.com.
💘 Intimate Products & Sex Toys
Due to the deeply personal and intimate nature of many of our products, we are unable to accept returns or exchanges on sex toys and similar items unless they are defective.
This policy is in place to ensure the health, safety, and peace of mind of all our customers. Once an item leaves our warehouse, it is considered used and cannot be returned.
Change of mind or unmet expectations do not qualify for returns or exchanges. If your item arrives defective, we will gladly exchange it for a new one within 30 days of purchase.
💃 Lingerie & Underwear
For hygiene reasons, the following items are final sale and cannot be returned or exchanged:
Panties
Stockings
Accessories
Elite Packaged Lingerie by Coquette
All boxed lingerie
If you receive lingerie that doesn’t fit and it qualifies for exchange, we will replace it with the same item in a different size—if available. If the same item is no longer in stock, we’ll offer an alternative of equal value.
To request an exchange, please contact us with the following:
Your full name
Your order ID (found in the top left corner of your receipt)
The item and size you would like in exchange
Returned lingerie must be:
Unworn and in original packaging
With all tags attached
Free of any signs of wear (no deodorant, makeup, hair, or scent)
👠 Shoes
Shoes may be exchanged only if they are unused and returned in original condition.
If the pair you ordered doesn’t fit, we’ll exchange it for another size of the same item, if available. If not, we’ll offer you a similar style of equal value.
Please reach out with:
Your full name
Your order ID
The shoe you purchased and the size you’d like as a replacement
🛠️ Defective Products
If an item becomes defective within 30 days of your order, we’re happy to replace it with the same item. If it’s no longer available, we’ll help you choose an alternative of equal value.
📍You may return defective products either online or in-store. If visiting a store, we recommend contacting the location first to confirm product availability.
📝 Some products may require direct communication with the manufacturer for replacements, even within the 30-day window. We’re happy to assist you with this process if needed.
⚠️ Final Sale & Clearance Items
All final sale and clearance items are non-returnable and non-exchangeable under any circumstances once they have been shipped.
💌 Need Help?
If you have questions or need assistance with your return, exchange, or replacement, we’re always here for you. 📧 Reach out anytime at questions@cupidpalace.com and we’ll take care of you.
